Shipping policy
FlexPrime Emporium Shipping Policy
1. Shipping Destinations
We ship to addresses within Mexico, as well as internationally. Please note that there may be some restrictions on certain products for specific destinations.
2. Processing Time
Orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing times may be delayed. In such cases, we will notify you via email.
3. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery time will depend on your location and the shipping method chosen at checkout.
Here are our standard shipping options:
- Standard Shipping: 15-25 days
- International Shipping: 20-30 days, depending the country.
Please note that delivery times are estimates and not guaranteed.
4. Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
FlexPrime Emporium is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
FlexPrime Emporium is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
7. International Shipping Policy
We offer international shipping to many countries. International shipping rates and delivery times will be calculated at checkout. Please note that international shipments may be subject to additional customs duties, taxes, or fees, which are the responsibility of the recipient.
8. Shipping Restrictions
Certain items may have shipping restrictions due to their size, weight, or destination. If an item cannot be shipped to your location, you will be notified at checkout.
9. Missing or Delayed Shipments
If your order is delayed or missing, please contact us at [your customer service email] with your order number. We will investigate and work with the shipping carrier to resolve the issue.
10. Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: info@flexprimeemporium.com
Thank you for shopping at FlexPrime Emporium. We appreciate your business!